Use the "Forgot password" link on the sign-in page. We will email you a one-time link to set a new password — it expires in 30 minutes for security.

Sign in, open Account → Settings, and change the email field. We send a confirmation email to the new address; the change takes effect once you click that link.

Yes. From Account → Settings, scroll to Delete account. We retain order history for tax/legal reasons but personal contact details are removed within 30 days.

Add items to your cart, click checkout, choose a shipping method, then enter your payment details. You will receive an order confirmation email immediately.

Orders can be edited or cancelled from your account dashboard within 1 hour of placement. After that the warehouse has begun picking and we cannot intercept.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions use TLS 1.3 encryption.

30 days from delivery for any unworn item in original condition. Sale items, intimate apparel, and final-sale flash sale purchases are excluded.

Open the order in your account dashboard and click "Start return". We email a prepaid label for domestic orders within one business day.

Refunds are processed within 3-5 business days of us receiving the return. Bank posting times vary; allow up to 10 business days for the credit to appear.

Domestic standard ships in 3-5 business days. Express in 1-2. International standard takes 7-12 business days; express options are available at checkout.

A tracking link is included in your shipment confirmation email. You can also see status from Account → Orders → Track.

Yes — to most countries. Duties and taxes are pre-paid at checkout for select destinations; otherwise the courier may collect them on delivery.

Domestic prices include sales tax shown at checkout. International orders to supported destinations include duties and taxes; otherwise the courier collects on delivery.

You likely see a temporary authorization hold plus the actual charge. The authorization drops off in 3-5 business days. Email billing@amerce.test if you still see two charges after that.

Yes — visit our Stores page for a list of flagship and partner locations.

Email hello@amerce.test or use the contact form. We reply within one business day.